Loading the van, and counting it back in

Counting the van out

The load screen lists every line with the quantity booked, and you enter what is actually going. Short by two chairs because two are in maintenance? Put nineteen. The booking keeps saying twenty-one, and the van says nineteen, and both are true.

You can still mark a booking out in one tap without counting. That is recorded as “nobody counted”, which is different from “somebody counted and none went”, and everything downstream treats it accordingly.

The four figures on a return

Went out is fixed — it is what the load screen recorded. The other three move together:

• Good — came back and is fit to hire again.
• Damaged — came back broken.
• Missing — did not come back.

Returned is good plus damaged; missing is whatever went out and did not return. Typing into one box moves the others by that identity, and which one follows depends on which you typed in: putting a number in damaged says “of what came back, this many are broken” and must not change how many came back, while putting one in good does.

If the figures do not add up

Forty-two accounted for against forty that went out is reported, not quietly corrected. Somebody has counted a pile twice, and a form that silently trimmed it to forty would hide the only evidence of that.

What a return changes

Damaged units go into the damaged pool and missing units into the missing pool, both against the item, both with your note attached and your name on them. Good units simply become available again. Nothing needs a second trip to the inventory screen afterwards.

Charging for what did not come back

When you build a quote or an invoice from a booking, damage lines come across priced at the item’s replacement price alongside the hire lines. That price is a separate figure from the hire rate and is set on the item.